Ryan indicated he cared about his work and reputation.
Michael Copeland
B"Best of all, these guys know the systems"
It's fantastic to find a local family-owned business that is easy to work with, quick, does an excellent job, and charges a fair price.
Benjamin Meller
M"Amazing Team During Cold Snap"
They responded to our distress call on a Sunday and quickly developed a reasonably priced permanent replacement.
Mark Stein
D"Top Notch!"
Ralph is extremely knowledgeable and thorough.
Deborah R
L"Very quick to respond to our emergency"
Very quick to respond to our emergency
Lisa Stylos
For major HVAC, DiBacco is the best
For major HVAC and minor (toilet leak), DiBacco is the best.
Ula Luminum
Service Exceeded Expectations!
Service Exceeded Expectations! I reached out to DiBacco Plumbing after I discovered the compressor for my central air unit would not start. They were one of many plumbing companies I found after performing a Google search. There were two things that were key in my decision to hire DiBacco Plumbing: the first was they were local to Lowell, and the second was the content of a response that Ryan DiBacco gave to a customer that wrote a negative review. In his response, he indicated that he found the review hurtful. According to his response, he had serviced this customer for a few decades, and there were never any issues with the service he provided. Apparently, the work performed in this particular situation was a little more costly than anticipated, and that seems to have been due to the job being more complicated than expected. The fact that Ryan used the word 'hurtful' indicated to me that he cared about his work, reputation, and what his customers thought about him. In other words, I didn’t get the feeling that he was the type of professional that participated in price gouging. Therefore, I hired DiBacco Plumbing to find out and resolve my compressor issue, and they did. They also checked out the unit without my having to ask them, which I was glad they did, because that was going to be the next thing I requested even though I just had the unit installed in October of 2023. The HVAC techs that performed the actual installation weren’t 100%, which I discovered after the fact, so I wasn’t totally surprised there was an issue with the compressor. The evaluation of the unit did reveal some overlooked items, so I asked them to proceed with taking care of them, and I’m glad I did. The unit is now up to code, and a lot of stress has been removed from my shoulders! My heating and cooling system looks like a brand new system, and it’s ready for inspection, this is why I started this review with 'Service Exceeded Expectations!' If you are seeking two Plumbing/HVAC professionals with the following attributes • Putting customer satisfaction first. • Having expertise in their field. • Doing more than expected. • Able to communicate effectively. • Follow exceptional guiding principles. Then you want to hire DiBacco Plumbing. Yes, I would hire them again! In fact, because they are local they will be my go-to team when I have issues with plumbing, heating, and cooling.
Michael Copeland
Best of all, these guys know the systems
I had an aging combi boiler that was starting to have issues. I'd spoken to a few service providers and gotten mixed advice on whether to repair or replace my unit, and wildly different diagnoses of the problem(s).
I stumbled onto a YouTube video of DiBacco Plumbing repairing my exact model boiler and decided to give them a call. I am so glad I did! Ralph answered the phone immediately, and as I began describing my situation, he identified the issues I was seeing, described them to a T, and gave me a detailed description of the root cause of the problem. He laid out a few different repair and replacement options and gave me a clear list of pros and cons to each. He asked if I could send in photos of my system and was able to give me a (very reasonable) quote for a replacement the same day. Mike and Cody were on-site two business days later and completed the install without issue. They were clean, efficient, and professional. Best of all, these guys know the systems they install inside and out.
It's fantastic to find a local family-owned business that is easy to work with, quick, does an excellent job, and charges a fair price. If you're looking for a boiler repair or replacement, look no further!
Benjamin Meller
Amazing Team During Cold Snap
During an intense winter cold snap, our furnace/boiler failed. Ralph, his son, and their team were amazing. They responded to our distress call on a Sunday, created a temporary fix for the existing boiler, quickly developed a reasonably priced permanent replacement, and returned the next week to install a new tankless hot water heater. They were prompt, efficient, worked independently, and cleaned up after themselves. I’m pleased to recommend DiBacco Plumbing and would gladly use them again.
Mark Stein
Top Notch!
Ralph is extremely knowledgeable and thorough. He replaced our old hot water heater. He made sure everything was up to code and even scheduled the inspector for us. Top notch!
Deborah R
Very quick to respond to our emergency
Very quick to respond to our emergency and called another drain service company to help out when he knew he couldn’t fix the current issue.
Keep your heating, ventilation, and air conditioning system in peak condition with DiBacco Plumbing, Heating and Cooling as your trusted HVAC company. Our approach combines thorough inspections, precise maintenance, and timely repairs to ensure your system runs smoothly all year round. Whether you're battling the summer heat or the winter chill, DiBacco Plumbing, Heating and Cooling's team is equipped with the latest tools and knowledge to address any issue, big or small. Our HVAC company prioritizes energy efficiency and comfort, aiming to extend the lifespan of your HVAC unit and improve your indoor air quality.
Choose an HVAC company that guarantees comfort and efficiency. Dial (978) 961-4865 to connect with the experts at DiBacco Plumbing, Heating and Cooling.
At DiBacco Plumbing, Heating & Cooling, we bring over four decades of field experience to every home we serve in Chelmsford, Westford, Bedford, Concord-Carlisle, Nashua, and nearby towns. As a family-owned business, we focus on honest guidance, clean workmanship, and long-lasting solutions that protect your home’s comfort and safety.
Why Choose Us:
Family-owned, locally operated since 1993
40+ years of hands-on plumbing and heating experience
Clean, respectful workmanship in every home
Honest assessments with no high-pressure sales
Special consideration for seniors and veterans
Deep knowledge of local homes and regional systems
